Return Policy - Maohiem-Pro

SPORT
- - - Harnesses
  - - Ropes
  - - Climbing shoes
  - - Pulleys
  - - Helmets
  - - Gloves
  - - Crashpads
  - - Ascenders
  - - Professional Headlamps
- - - Lanyards and Slings
  - - Chalk bag and accessories
  - - Carabiners and Quickdraws
  - - Belay Devices and Descenders
  - - Holds
  - - Bags and Backpacks
  - - Anchors
  - - Auto-Belay
PROFESSIONAL
- - - Helmets
  - - Harnesses
  - - Descenders
  - - Pulleys
  - - Ropes
  - - Connectors
  - - Gloves
  - - Metal Anchors
  - - Rope Clamps
- - - Professional Headlamps
  - - Lifelines Systems
  - - Fall Arresters Devices
  - - Packs and Accessories
  - - Textile Anchors
  - - Lanyards and Energy Absorbers
  - - Retractable Fall Arrest Blocks
  - - Rescue and Confined Space

Product return policy at Maohiem-pro.com

	EXCHANGE GOODS	RETURN GOODS
CONDITION	+ Products purchased at Maohiem-pro.com directly at supermarkets or purchased online + Products purchased within 7 days + Products are in original condition, full of stamps, labels, and unopened. + Defective products by the manufacturer + The product must be new, not dirty or scratched	+ Products purchased online or directly at Maohiem-pro.com + Products are purchased within 7 days + Products are in original condition unused, unopened. + Products must be new, not dirty – scratches + Defective product due to manufacturer
Products are Not Exchange or Return	+ Used products + Products are not sold by Maohiem-pro.com + User’s errors not manufacturer’s errors + Products in the promotion or discount, do not apply return policy.	+ Products purchased directly at the supermarket can only be exchanged + Products not sold by Maohiem-pro.com + Used products + Errors caused by users, in addition to errors made by the manufacturer + Products applied Promotions and discounts, do not apply for return
Exchange/ return methods	Change to other products equal or higher than the price of the product you want to exchange	Maohiem-pro.com receives the product and refunds the amount equal to the amount which the customer has purchased the product
Exchange/ return Procedure	Option 1: Change products directly at any store of Maohiem-pro.com Option 2: Change products by post + Step 1: Send products to the address 440/14 Binh Long St., Tan Quy Ward, Q. Tan Phu, Ho Chi Minh City. Inside the product, there is information about requesting for a new product: – Order code – Phone number of the buyer – Name of the product to be renewed + Step 2: Call the phone – 0909 774 733 or Send information via email to sales@safetyworks.vn to notify the request for product innovation + Step 3: Maohiem-pro.com send new products to customers within 48 hours after receiving products from customers and confirm receive according to the return and exchange policy. Product and refunds is equal to the amount the customer purchased’s product	Option 1: Return the product directly at any supermarket of Maohiem-pro.com Option 2: Return product by post + Step 1: Send product to the address 440/14 Binh Long St., P. Tan Quy, Q Tan Phu, Ho Chi Minh City. Inside the product with information requesting product returns: – Order code – Phone number of buyer- Account information to receive refunds + Step 2: Call to the phone – 0909 774 733 or send information via email sales@safetyworks.vn to notify the request for product innovation + Step 3: Maohiem-pro.com refunds to customers within 48 hours after receiving products from customers and confirmation in accordance with the return and exchange policy.